Refund policy

We accept returns on most items within 30 days of delivery. 

To initiate a return, email support@vexoara.com with your order number and reason. Returned items must be in original condition and packaging.

Return Process:

• Contact us to get a Return Authorization (RA) number.
• Ship the item to: 3512 Neiman Rd, Plano, TX 75025, United States (RA required on package).
• Once received, we inspect the item. If approved, we will refund your original payment within 7 business days.

Refunds and Exchanges:
Refunds are issued to your original payment method. You will be notified by email when the refund is processed. We also offer exchanges; email support@vexoara.com to arrange.

Exclusions & Fees:

• Non-Returnable Items: [List e.g. perishable goods, personal items].
• Restocking Fee: [None] – we cover return shipping costs within [Country] (for international returns, customer pays shipping).
• Timeframe: Returns must be postmarked within 30 days of the delivery date.

No Returns or Defective Goods:
If you receive a defective or incorrect item, contact us immediately; we will replace it at no cost.

Contact Information